Frequently Asked Questions
Where do I drop off my storage?
You don't drop it off -- we pick it up.  We pick up your storage from the front of your dorm.  You schedule a
specific time to meet us between May 15-21 and we will be there to take your storage away.

How is my storage returned?
For Basic Storage, your storage will be waiting for you in your dorm lobby when you return to school. It doesn't get more convenient!

When do I get my four free boxes and tape?
Box distribution begins May 1st.  Pick up your boxes at the on-campus Mailboxes Etc.
What size are the boxes?
Each box measures 20"x20"x20'. We have found this to be adequate storage space for the majority of students.  Our boxes are large
enough to hold most student items like books, bedding, clothes, small appliances and electronic equipment.  They are not designed
to hold furniture such as tables and sofas.  
What if I need additional storage space?
You may always add to your space.  Extra Basic Storage is priced at $75/box.  
This rates applies for our standard boxes. Extra storage space is charged at a
pro-rated basis.  Larger boxes will cost more, smaller boxes will cost less.

Why should I reserve my space early?
The UPS Store offers deep discounts for early Basic Storage reservations.  Your
reservation helps us estimate our space and labor requirements.  This helps us
provide a more efficient service, so we pass our savings on to you!  Payment is
due upon reservation, but remember, reserving early involves no risk.  You will
receive a full refund if you ever decide not to store with us.
Thank you for your business!
"Hello, UPS Store?  I have a
frequently asked question."
Last Day To Store is Thursday, May 11
How are Short Term and Long Term Storage different from Basic Storage?
The vast majority of our storage customers use Basic Storage .  This is the perfect service for underclassmen returning to school for
the fall semester and living on main campus.  Short term storage is for students returning before August 31.  Long term storage is for
students returning after August 31 (the first day of classes is Sept. 2nd).  All three services have the same pick-up dates between May 15-21.  However, delivery of Long Term and Short Term storage is arranged on a case-by-case basis.  Off-campus delivery charges may apply.

Do I need to get the full package of four boxes?
Yes.  It is the minimum storage amount we offer with Basic Storage.  Our experience shows that the basic package is what most
students need for summer storage. Of course, you may always "buddy-up" with a friend.

When will The UPS Store be picking up storage?
We will pick up your storage between May 15 and May 21.  You will schedule an appointment for us to meet you in front of your residence hall. Our pick-up schedule is incredibly flexible.  We know how hectic finals week can be, so we offer pick-ups every fifteen to thirty minutes.  South Hill Residences will only be picked up between 7AM and 9AM due to accessibility restrictions.

What if I will be living off-campus next semester?
Basic Storage is still an excellent option for you, but you will incur
off-campus delivery charges.  We will work with you to make your
storage delivery simple and convenient.  You must tell us of your intent for off-campus delivery before you store with us.

I only need to store my stuff for a few weeks or a month.  What should I do?
Short Term Storage is ideal for you!  You must tell us that you want Short Term Storage before you give us your items because we sort
short-term boxes separately from all other storage.  You will not have access to your items before August 31 unless you specifically
inform us before your pick-up that you want Short Term Storage.

I need to store my belongings for a long time.  What should I do?
Long Term Storage is the answer for you.  We will store your belongings for the entire summer, then we will hold them for any
additional length of time that you desire.

When will storage be returned?
Basic storage will be delivered to your dorm lobby on August 31. We will make arrangements with Short Term and Long Term Storage customers to deliver boxes to a place and time designated by you.  Off-campus delivery charges may apply.

May I insure my storage?
Yes.  The first $100 of value is free.  After that, insurance costs $2.00 per $100 of value.  There is no required minimum insurance.

May I store other items?
We accept many types of unboxed storage.  Refrigerators, bikes, trunks, rugs, futons, etc. are all easily stored.  Ask us for a very
reasonable price quote for unusual items.

Have an infrequently asked question?   Email us
or call (301) 314-9982.